Please contact us to Solve your after-sales problems
Aaliyah: +86 17701982763
Address：Room 2304, Ho King Commercial Centre, 2-16 Fa Yuen Street, Mongkok, Kowloon
Request a return or exchange within 7 days of receipt
If we can’t make this product work for you, we’re more than happy to arrange for a return or exchange of the item. All returns/exchanges need to be made within 7 days of receipt
Who is responsible for the return shipping
Because of your own reasons,Purchase error or not need this product:Any original shipping fees are non-refundable
When you return a product, you will receive a full refund credited to your original payment method. Reward points are non-refundable for returned items. Any original shipping fees are non-refundable. Please allow up to two weeks for the return to be processed.
Customers are responsible for return shipping charges, unless the return was a result of damage or error.
Customs clearance and duties
The buyer must pay customs clearance and duties for the goods purchased, if it is because the buyer does not want to customs clearance, or customs clearance is not successful, for these reasons to apply for a refund, we will not accept.
Precautions for returned products
All returned machine must be in its original packaging. All parts, pieces, cords, chargers, printed materials, promotional items, gifts with purchase and any original product packaging must be returned.
Once your order arrives, please examine it for any damage that may have occurred during shipping. If a product has been broken or damaged during shipping, we sincerely apologize! Please contact us immediately to get instructions.
If you find any discrepancy in an order please do not throw away or destroy any part of the packaging, box or products or we will not be able to assist you to obtain a refund or exchange. It is very important that you retain these materials as we must have them in order to make a claim with the appropriate shipper and without them it is impossible to submit a claim. If possible, please take a picture of the box and/or any damages and retain those for any claims. Thank you.