1. Do you have any warranty?
Yes, we have a 12-month warranty on the mainframe. And 3 months of free replacement warranty for handles, treatment heads, and parts.
2. How is your after-sale service?
We have a professional technology supporting team for your timely services. You can get the help you need in time by telephone, webcam, online chat (Google talk, Facebook, Skype). Please contact us at once if there is any problem with the machine. Best service will be offered.
3. What certification do you have?
All of our machines have the CE, ISO and ROHS certification which ensures the quality and safety. Our machines are under strict quality management because we fully understand that it would be a big trouble if anything goes wrong with the machine during working oversea.
4. Will you teach how to use the machine?
Yes, we can provide a complete user manual and usage video for instruction and application. And 7/24 online consultant service to ensure you that whatever the problem is and whenever you meet it, you can solve it easily. It is easy to operate by anyone with the instructions.
5. Why should you choose us?
We have a powerful factory, giving you the competitive price and best technology support.
12 years of experience in producing beauty machine, strong R&D.
1-year warranty and 7/24 online after-sale service.
Diversity of customized service, strong OEM & ODM capability available.
|Warranty & Training|
1-year warranty for free, ex factory under normal and proper operation; free labor and material but without consumables parts.
We have a professional international after-sale service team providing you a 24-hour after-sale service and technical supports. Our machines are designed by Modularization. If there is any problem with the equipment, please send us photos or videos, and we would give you the solutions immediately. If the problem could not be solved easily, we would send you a new module for changing for free in two years. Only someone who knows the electrics knowledge can he/she work on this . We will made warranty contract with you and take the two years of warranty promise seriously .
There is a copy user manual for detailed instructions on the introduction, the operation, the maintenance, etc.
Orders for in-stock merchandise placed on weekdays before 1pm EST are usually processed within one business day for shipment. Sanwei group cannot guarantee any specific processing time, and processing times may vary in the event of natural disaster, inclement weather or peak periods.
Certain destinations are only serviced by select shipping methods. Depending on the shipping address you specify, you will only be offered shipping method options that are valid for that address type.